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Proxima UK Ltd Terms and Conditions – updated Jul 1st 2015

Please read these terms carefully and keep a copy of them for your reference.

About us:

This website is owned and operated by:

Proxima UK Ltd

260 Abbeydale Road

Wembley, London


tel/fax 02089911771

VAT registration number: 208 8471 93

Company registration number: 09452537


If you need to contact us, please email us at, or call us on 02089911771. For other contacts, such as sales, technical or website issues, see our contact page for additional contacts information.


By using this website, every visitor recognises that they have read the following terms carefully as a form of a legal notice.

All information published on the website is updated regularly.

PROXIMA UK reserves the right to modify the contents of the website without any prior notice. It is recommended to check the information by other means, such as contacting directly the company.

PROXIMA UK disclaims all responsibility for errors, omissions or any other inaccuracies, direct or indirect damages caused by a third party. The information published on the website is checked by the appropriate authorities in the context of procedures for public offerings.


To place an order it is necessary to create an online account.

It is advisable to contact our team for further support in case of any problems.

By placing an order you are making an offer to buy goods. You will be informed by an e-mail that we have received your order. The availability and price of the product will be checked and afterwards you will receive a second e-mail with the confirmation of the order.

In case of any mistakes made during ordering – call us as soon as possible on 02089911771.

Returns or cancellations must be notified within 14 working days of delivery. The goods must be returned at the buyers expense in the original saleable condition. Please be aware, that the cost of delivery is not refundable.

If you are interested in opening a Trade Credit Account with us, please download, complete and print a Credit Account Application Form, then return the signed form to:

Proxima UK Ltd

260 Abbeydale Road

HA0 1TW London

Advantages of opening a credit account are:

  • Exclusive offers throughout the year
  • Order by e-mail ( for the faster delivery time
  • Cash payments available
  • 30 days credit
  • Prices suited to your business

Trade Credit Account - Download the application forms 


If the ordered products are no longer available or out of stock the purchaser will receive a notification.

The costs and method of the delivery depends on the weight of the parcel (from £5). It will be confirmed after placing an order.

Deliveries may take from 2 to 7 working days. For next day deliveries please indicate at the time of ordering.

To guarantee next day delivery orders must be placed before 3p.m.

Any goods damaged in transport must be reported within 48 working hours from the delivery date. The claim should be made within 7 days.


Our products carry a 12 month manufacturers warranty. If a particular product has a longer warranty it will be visible in the item description.

Cancellations and returns

To cancel any order, the customer must contact us in writing or by an e-mail. This has to be made up to 14 days after delivery. The return also has  to be made within 14 days. You will be returned the whole price of the purchased goods without the cost of the delivery.

Please make sure that every product is adequately packed to avoid any damage.

Any damage to the products will result in a reduction of the value.

The reimbursement will not be made if the items were improperly used.